Privacy Policy of PHVIP Casino

1 Scope of This Policy

This Privacy Policy applies to all personal data collected by PHVIP Casino from players and visitors through our website, mobile apps, and other digital channels. It does not apply to data collected or processed by third-party partners, affiliates, or payment processors, which have their own privacy policies.

By accessing and using PHVIP Casino, you acknowledge that you have read and agree to this policy. If any part conflicts with your expectations or comfort level regarding privacy, please do not proceed.

2 What Personal Data We Collect

PHVIP Casino collects the following types of information to provide and improve our services:

• Registration Data: Name, email address, date of birth, phone number, and password.
• Identity Verification: Copies of government-issued ID, proof of address, and other KYC documentation as required.
• Financial Information: Payment method details (e.g., e-wallet account, bank account for deposit and withdrawal purposes).
• Usage Data: Information about how you interact with the platform — games played, bets placed, account activity timestamps, and device information.
• Communication Data: Messages you send to customer support, feedback, complaints, and any correspondence.
• Technical Data: IP address, browser type, operating system, and device identifiers.

Some data is collected automatically when you visit the platform; other data you provide directly during registration and gameplay.

3 How We Use Your Data

PHVIP Casino uses your personal information for the following purposes:

• Creating and managing your account, processing your login and account security.
• Processing deposits, withdrawals, and all financial transactions in Philippine Peso.
• Conducting Know Your Customer (KYC) and fraud prevention checks.
• Providing customer support and responding to your queries or complaints.
• Sending important account notifications, promotions, and platform updates (you can opt out of non-essential communications).
• Analysing platform usage patterns to improve user experience and game offerings.
• Complying with legal obligations and detecting, investigating, and preventing fraud or unauthorised access.

We do not use your data for any purpose beyond what is described here without obtaining your explicit consent first.

4 Data Sharing & Third Parties

PHVIP Casino does not sell your personal data to third parties for marketing purposes. However, we may share your information with:

• Payment Processors: GCash, Maya, and Philippine banks to process your deposits and withdrawals.
• Compliance Partners: Third-party services that help us conduct KYC verification and fraud detection.
• Legal Authorities: If required by law, court order, or to prevent fraud and criminal activity.
• Service Providers: Cloud hosting providers, customer support platforms, and analytics services that assist our operations.

All third parties are contractually obligated to use your data only for the specific purposes we've authorized and to maintain its confidentiality and security.

5 How Long We Keep Your Data

PHVIP Casino retains your personal data for as long as necessary to:

• Maintain your account and provide ongoing services.
• Comply with legal and regulatory requirements, which typically require retention for a minimum period (e.g., 5–7 years for financial records).
• Resolve disputes and investigate potential fraud or violations of our Terms and Conditions.

Once this data is no longer needed, it is securely deleted or anonymised. If you close your account, we retain certain data as required by law, but we stop using it for active account management.

6 Cookies & Tracking Technologies

PHVIP Casino uses cookies and similar technologies (e.g., local storage) to enhance your experience:

• Essential Cookies: Required for platform functionality, security, and account management.
• Preference Cookies: Remember your settings and preferences during visits.
• Analytics Cookies: Help us understand how players use the platform so we can improve it.

You can manage cookie settings through your browser's privacy settings. Disabling essential cookies may impact platform functionality. We do not use tracking cookies for retargeting purposes outside our platform.

7 Your Data Rights & Choices

As a player at PHVIP Casino, you have the following rights regarding your personal data:

• Right to Access: Request a copy of all personal data we hold about you.
• Right to Correction: Ask us to correct or update inaccurate information.
• Right to Deletion: Request deletion of your data (subject to legal and operational requirements).
• Right to Opt Out: Unsubscribe from non-essential marketing communications at any time.
• Right to Data Portability: Request your data in a portable format for transfer to another service.

To exercise any of these rights, contact our support team at [email protected]. We will respond to your request within 14 days.

8 Security Measures

PHVIP Casino implements comprehensive security measures to protect your personal data:

• SSL Encryption: All data transmitted between your device and our servers is encrypted using TLS/SSL protocols.
• Secure Storage: Your data is stored on secure, encrypted servers with restricted access.
• Multi-Factor Authentication: OTP verification on login and sensitive account actions.
• Regular Audits: We conduct security assessments and penetration testing to identify and address vulnerabilities.
• Staff Training: Our team undergoes regular data protection and security training.

While we take extensive precautions, no online system is 100% secure. If you suspect any unauthorised access to your account, contact support immediately.

9 Children's Privacy

PHVIP Casino does not knowingly collect personal data from individuals under 21 years of age. Our platform is exclusively for players aged 21 and above in the Philippines.

If we become aware that we have collected data from someone under 21, we will take immediate steps to delete such information. Parents or guardians who believe their child has provided data to PHVIP Casino should contact our support team at [email protected] immediately.

10 Changes to This Privacy Policy

PHVIP Casino may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify all registered players of any material changes via email or through an in-platform notice.

Your continued use of PHVIP Casino following the posting of any updates constitutes your acceptance of the revised policy. We recommend reviewing this page regularly to stay informed of any updates.

The date at the top of this policy reflects when it was last updated. If you have any questions or concerns about how we handle your data, please reach out to our support team.